Privacy Policy

vr7slot ("the Company", "we", "us", "our") is committed to protecting the personal information of all players and visitors to the vr7slot platform at vr7slot.org. This Privacy Policy is issued in accordance with applicable data protection principles and the requirements of our international gaming licence. It explains the types of personal data we collect, why we collect it, how we use it, and the rights you have regarding your personal information.

References to "you" and "your" in this Privacy Policy mean any individual who accesses, registers on, or otherwise interacts with the vr7slot platform, whether from Malaysia or any other jurisdiction. We particularly acknowledge the expectations of our Malaysian player base and have designed our data practices to reflect those expectations alongside international data protection standards.

1. Data Controller

The data controller responsible for the personal information you provide to the vr7slot platform is the legal entity operating the vr7slot brand under its applicable international gaming licence. For all data-related enquiries, you may contact us at [email protected]. We are committed to responding to all formal data enquiries within ten (10) business days.

2. Personal Data We Collect

2.1 Information You Provide Directly

When you register a vr7slot account, make a deposit or withdrawal, contact our support team, or participate in promotions, you provide us with personal information that may include:

• Identity data: Full legal name, date of birth, gender, nationality;
• Contact data: Email address, mobile phone number, residential address (including city and postcode — relevant for Malaysian players in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and other locations);
• Verification data: Government-issued identification document details (e.g., MyKad number or passport number), as required under our Know Your Customer (KYC) obligations;
• Financial data: Payment method details (e.g., Touch 'n Go eWallet account reference, bank account information for DuitNow, Maybank, or CIMB), transaction history, deposit and withdrawal records;
• Account credentials: Username and hashed (encrypted) password — we do not store plaintext passwords;
• Communication data: The content of support chat transcripts, emails, or other communications you send to vr7slot.

2.2 Information Collected Automatically

When you access the vr7slot platform, certain data is collected automatically through technical means, including:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage data: Pages visited, games played, time spent on the platform, wagering activity, bonus usage, and session duration;
• Cookies and tracking technologies: As described in Section 6 of this Policy.

3. How vr7slot Uses Your Personal Data

vr7slot uses the personal data we collect for the following primary purposes:

• Account creation and management: To register your account, verify your identity, and manage your ongoing relationship with vr7slot;
• Service delivery: To provide access to games, process deposits and withdrawals, credit bonuses, and deliver customer support;
• Regulatory compliance: To fulfil our obligations under our gaming licence, including Anti-Money Laundering (AML) checks, Know Your Customer (KYC) verification, and responsible gaming monitoring;
• Fraud prevention and security: To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and other prohibited conduct;
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the vr7slot player experience;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — where you have provided consent or where we have a legitimate interest to do so under applicable law. You may opt out of marketing communications at any time through your account settings or by contacting support.

4. Legal Basis for Processing

vr7slot processes your personal data under one or more of the following legal bases:

• Contractual necessity: Processing required to fulfil the vr7slot Terms & Conditions you accepted upon registration, including account management, payments, and game delivery;
• Legal obligation: Processing required to comply with our gaming licence requirements, AML regulations, and KYC obligations;
• Legitimate interests: Processing required for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights;
• Consent: Processing based on your explicit consent, including optional marketing communications. Consent may be withdrawn at any time.

5. Data Sharing and Disclosure

vr7slot does not sell your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described:

• Payment processors and e-wallet operators: Your payment data is shared with the relevant payment service provider (e.g., Touch 'n Go, DuitNow, Maybank, CIMB) solely to process transactions you initiate;
• Game studios and platform providers: Limited technical data (such as account identifier and jurisdiction) is shared with licensed game studios to enable game delivery and enforce applicable jurisdictional restrictions;
• Identity verification providers: KYC document data may be shared with third-party identity verification services engaged by vr7slot to perform document checks and fraud screening;
• Regulatory and law enforcement authorities: vr7slot will disclose personal data to competent authorities where legally required to do so, including under AML reporting obligations or valid court orders;
• Service providers: IT infrastructure providers, cloud hosting services, and customer support platform operators engaged by vr7slot under data processing agreements that bind them to process data only on our documented instructions.

All third-party service providers engaged by vr7slot are contractually bound to maintain appropriate technical and organisational security measures for any personal data processed on our behalf.

6. Cookies and Tracking Technologies

vr7slot uses cookies and similar tracking technologies to operate the platform, maintain your login session, personalise your experience, and analyse platform performance. The types of cookies used include:

• Strictly necessary cookies: Required for the platform to function, including session management and security tokens. These cannot be disabled without impairing platform functionality;
• Functional cookies: Store your preferences such as language settings, preferred payment method, and display options to improve your experience on return visits;
• Analytics cookies: Collect aggregated, anonymised data on how players navigate the vr7slot platform, which we use to identify improvements. No personally identifiable data is included in analytics reports;
• Fraud prevention cookies: Support our security systems in identifying suspicious device patterns associated with account takeover attempts or multi-accounting.

You may manage non-essential cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the vr7slot platform.

7. Data Retention

vr7slot retains personal data for as long as your account is active and for a period thereafter as required by our licensing obligations and applicable law. Specific retention periods include:

• Account and transaction data: Retained for a minimum of five (5) years following account closure, as required under AML regulations applicable to our gaming licence;
• KYC verification documents: Retained for five (5) years following the completion of the verification process or account closure, whichever is later;
• Support communication records: Retained for three (3) years from the date of the last communication;
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year for audit purposes.

Upon expiry of applicable retention periods, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

8. Data Security

vr7slot implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include 256-bit SSL encryption on all platform pages, password hashing using approved cryptographic algorithms, role-based access controls limiting staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and segregation of player funds from operational accounts.

Despite these measures, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, vr7slot will notify affected players and the relevant regulatory authority in accordance with our obligations under applicable data protection law.

9. Your Privacy Rights

Subject to applicable law, you have the following rights regarding your personal data held by vr7slot:

• Right of access: Request a copy of the personal data we hold about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data, subject to our legal retention obligations;
• Right to restriction: Request that we limit the processing of your personal data in certain circumstances;
• Right to data portability: Request that we provide your personal data in a structured, machine-readable format;
• Right to object: Object to processing of your personal data based on legitimate interests, including for direct marketing purposes;
• Right to withdraw consent: Withdraw any consent you have previously given for optional processing (e.g., marketing emails) at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us at [email protected]. We will respond to verifiable requests within thirty (30) calendar days. We may need to verify your identity before processing certain requests.

10. Children's Privacy

The vr7slot platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Any account found to be held by a person under 21 will be closed immediately and all associated data deleted or anonymised, except where retention is required by law. If you believe a minor has registered on the vr7slot platform, please contact us immediately at [email protected].

11. International Data Transfers

vr7slot operates globally and your personal data may be processed in countries outside Malaysia, including the jurisdiction in which our licensing authority is located and the locations of our service providers' infrastructure. Where personal data is transferred internationally, vr7slot ensures appropriate safeguards are in place, including contractual data processing agreements incorporating standard data protection clauses, to ensure your data receives a level of protection consistent with applicable international data protection standards.

12. Changes to This Privacy Policy

vr7slot reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email notification and/or a notice on the vr7slot platform. The date at the top of this page will always reflect when this policy was last revised. Your continued use of the vr7slot platform after any update constitutes acceptance of the revised policy. We recommend reviewing this page periodically.

13. How to Contact Us

For any questions, requests, or complaints relating to this Privacy Policy or our handling of your personal data, please contact the vr7slot data team via:

• Live Chat: Available 24/7 directly on the vr7slot platform
• Email: [email protected]

We aim to acknowledge all privacy-related enquiries within two (2) business days and to provide a substantive response within thirty (30) calendar days of receiving a verifiable request.